Notification

Stage five......Notification Procedures

The Notification Procedure defines the primary measures taken as soon as a disruption or emergency has been detected or discovered.

Emergencies come in all shapes and sizes. Some impact just a few people; others can crash an entire organization. Regardless of the nature or scale, one important key to maintaining business resiliency and continuity is to quickly and accurately communicate to everyone affected.

To ensure proper communication during network problems, Netixs' Network Operation Center will utilize several methods of information dissemination. Notification of the problem will be sent via email and text to the appropriate contacts.

Notification will be sent out in various phases.

Initial Status Report

This will be performed as soon as a problem has been identified or reported, a trouble ticket will be opened. Notification may not initially identify the cause or source of difficulty, but will report which network components are affected, the status of their functionality, and the scope of the outage in relation to the network as a whole.

Identification

This phase will state the cause and source of the problem (if not already related in the Initial Status Report), and what course of corrective action is being followed. An estimated time of resolution will be given if at all possible.

Updates

Periodic updates will be given once an hour until the problem has been resolved. Any new information, milestones, or setbacks will be included.

Closure

Upon closure, a resolution synopsis will be prepared and distributed immediately. This notice will include details regarding the final resolution. Any other important pieces of information will also be disclosed. Review of the completed trouble ticket will be available upon request.

Notification Procedures works in tandem with our Trouble Ticket Resolution, Network Monitoring and Phase one.