Monitoring

Stage four......Network Monitoring

We monitor network performance proactively in real time, so we can identify problems before they become emergencies.

Network availability is a critical and essential component to the success of any business. No matter how large or how small the organization, the network is absolutely indispensable to the company’s operations and survival. In many cases, especially among small and mid-sized businesses, the network is the business. After all, the network enables collaboration, communication, and commerce, everything that helps an organization to run and grow.

Our Network Operation Center (NOC) uses multiple tools and procedures in the front line, with a proactive approach towards the detection of potential network failures. The NOC employs multiple network monitoring programs running across several platforms. The variety and combination of programs helps ensure strict and redundant monitoring of the network resources.

The redundant monitoring tools allow the Network Operation Center to properly perform its network responsibilities. Multiple graphic summaries of network status and device-specific detailed statistical information provide a built in redundancy that facilitates both immediate and appropriate action by our personnel. Our NOC monitoring procedures provide accurate problem reporting, assistance in effective troubleshooting, and the development of procedures to anticipate and prevent future events affecting network availability. 

Netixs’ monitoring is a cost-effective, technology agnostic system that provides superior real-time monitoring and alerting capabilities; helping businesses increase profitability, visibility and maintain strong customer relations. Alerts can be sent to technicians through a variety of notification methods, including SMS and email. You can develop detailed notification schedules that ensure that alerts are always forwarded to the right person at the right time.

In addition to proactive monitoring of our customers’ networks, Netixs monitoring provides built-in reporting that demonstrates the performance of your IT infrastructure from a business perspective; including SLA levels, critical systems and of course the physical network.

Once the Network Operation Center is alerted to a problem on the network, it begins a highly structured set of procedures towards problem resolution.

Network Monitoring works in tandem with our Notification Procedures, Trouble Ticket Resolution and Phase one.