Approach

Our proactive management approach is embodied in our fundamental services and solutions to provide the infrastructure to manage multiple carriers, integrate services, control costs, improve flexibility, and improve service response. We provide our customers with a full suite of solutions and services, using our unique two phase approach.  We find the best combination of services and solutions to match our clients’ needs. Effective management requires not just the right people, but the right processes applied relentlessly to drive results.

Our objective is for your organization to return to normal operations as soon as possible after an outage. This is done through our two phase approach with a six stage system for our disaster recovery solutions for the WAN.  Our intent is to restore the network that supports mission-critical networks and critical business processes as swiftly as conceivable.

PHASE ONE

Stage one......Network Impact Analysis

The network impact analysis identifies weak points (circuits) in the WAN and the impact (cascading effects) it can have on the enterprise. 

Stage two......Risk Assessment

Building a risk assessment framework begins with diagnosing the probability of an occurrence (outage) and the consequences (costs). 

Stage three......Recovery Time Objective

We provide a detailed recovery plan to restore the outage which includes notification, trouble ticket resolution and escalation process and procedures.

PHASE TWO

Stage four......Network Monitoring

We monitor network performance proactively in real time, so you can identify problems before they become emergencies.

Stage five......Notification Procedures

The notification procedure defines the primary measures taken as soon as a disruption or emergency has been detected or discovered.

Stage six......Trouble Ticket Resolution

Submit and manage trouble tickets of outage to the carrier and drive to resolution.

To achieve these targets, you need the right foundation to support critical business processes. Our service and solution offerings target the specific needs of organizations that must maintainthe critical resources on which their company depends.  All six Stages work in tandem with both Phase one and two.